Last updated: January 20, 2026
EUCALYPTUS GROVE TRADING PTY LTD (ABN: 68 694 536 224) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect the following types of personal information: name and contact details (phone, email, address); order and transaction information; residential information related to installation services; payment information (processed by secure third-party payment processors); website usage data (through cookies and analytics tools); your communication records with us.
We use your personal information to: process and fulfill your orders; provide installation and after-sales services; communicate with you about order status and service updates; improve our products and services; comply with legal obligations; send marketing communications (with your consent).
We do not sell your personal information. We may disclose your information in the following circumstances: to service providers involved in order fulfillment (such as logistics companies, installation teams); to payment processors for transaction processing; to government agencies when required by law; in other situations with your explicit consent.
We take reasonable security measures to protect your personal information, including encrypted transmission, secure storage, and access controls. However, internet transmission cannot be guaranteed to be 100% secure, and we cannot guarantee absolute security.
Under the Australian Privacy Principles, you have the right to: access personal information we hold about you; request correction of inaccurate information; opt out of marketing communications; make a complaint about our privacy practices.
Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
For privacy-related inquiries, please contact us:
If you are not satisfied with our handling of your privacy, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au